KAWS collectables - Support
KAWS Collectibles — Support
The app is made by Toy Tokyo, 91 Second Avenue, New York. If something is wrong, or you want a piece looked at, write to us and a person answers.
Contact
- Email — sales@toytokyo.com
- Phone — (212) 673-5424
- In person — 91 Second Avenue, New York, NY 10003
- Instagram — @toy_tokyo
Inquiries sent through the app are answered by Lev, who handles every KAWS inquiry personally. You get one reply within a business day.
How an inquiry works
No price is listed in the app. You send the piece over, Lev checks it in the shop, and the reply comes back in the same thread. Nothing is charged in the app and there is nothing to pay for.
Authenticity
Each piece is inspected in person before it is listed — box, seals, paint, stamps and paperwork. If a piece is ever shown not to be authentic, we take it back in full, without a time limit.
Identifying a piece with the camera
Point the camera at a figure and the app suggests what it is, offering several candidates for you to confirm rather than a single answer. It matches on the piece rather than the exact colourway, so a Companion in one colour may be offered alongside its siblings.
It is better on pieces we have photographed ourselves than on those known only from reference images, and it will not recognise everything. If it misses something you own, tell us — it is how the reference library grows.
The first identification after the app has been idle can take up to a minute while the service starts. After that it answers in about a second.
My Collection
You can record the pieces you own and the ones you want, with condition, notes, what you paid and your own photographs. That record is yours. It is never shown to other people and is not used to price anything.
Your data, and removing it
Signing in keeps your collection across devices. Without signing in, the app still works and the collection stays on the phone.
To delete your account and everything stored with it, write to sales@toytokyo.com from the address you signed in with, or use Delete account inside the app. Deletion is permanent and removes the collection, the notes, the prices and the photographs.
Full detail: /privacy policy.
Requirements
- iPhone running iOS 16 or later
- Camera access, only when identifying a piece
- Photo access, only when you attach your own picture
- The catalogue is stored on the phone and browsable with no signal